Full SOP document

Legal and Claims Review SOP

Prevent unsupported claims before launch, sales or delivery.

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Owner

Founder / Legal reviewer

Cadence

Before new services, copy, policies, instructor agreements or client-facing claims.

Trigger

Any asset mentions compliance, credentials, government agencies, employee data, insurance or certification processing.

Output Count

3 operating outputs

Inputs

  • Asset or workflow
  • Claim text
  • Credential requirements
  • Data handled
  • Service scope
  • Instructor model

Procedure

  • Flag compliance language, credentialing claims, contractor classification, record retention, employee data and insurance references.
  • Remove or qualify unsupported claims.
  • Confirm no protected agency marks, logos or implied endorsements are used.
  • Confirm instructor qualification and certification-processing rules before service delivery.
  • Document unresolved items as launch blockers or professional-review requirements.
  • Do not sell future service categories until credentials, insurance and legal scope are validated.

QA Gates

  • No prohibited claims
  • Agency references safe
  • Data handling reviewed
  • Credential requirements documented

Metrics

  • Claims flagged
  • Claims cleared
  • Blocked service categories
  • Review turnaround time

Failure Modes

  • Government endorsement implied
  • Compliance promise made
  • Unreviewed employee-data workflow launched

Outputs

  • Review notes
  • Approved language
  • Blocked-claims list