Full SOP document

Delivery Quality Control SOP

Ensure sessions are delivered consistently by qualified instructors within approved scope.

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Owner

Program manager / Instructor coordinator

Cadence

Before and after every session.

Trigger

Training session is requested, scheduled or completed.

Output Count

3 operating outputs

Inputs

  • Session request
  • Roster
  • Location
  • Instructor credentials
  • Equipment list
  • Client contacts

Procedure

  • Confirm the requested class type is in approved service scope.
  • Verify instructor credentials before assignment.
  • Confirm roster, location, date, room/site constraints and equipment.
  • Send reminders to client contacts and instructor.
  • Collect attendance and completion records after delivery.
  • Process certification records according to approved credentialing rules.
  • Update client records and schedule the renewal action.

QA Gates

  • Credential verified
  • Roster confirmed
  • Attendance recorded
  • Records updated
  • Client notified

Metrics

  • Attendance rate
  • Record-update time
  • Client issue count
  • Instructor quality score

Failure Modes

  • Instructor assigned without verified credential
  • Attendance not captured
  • Renewal action missed

Outputs

  • Completed session record
  • Updated employee statuses
  • Renewal task